Privacy Policy

Last updated: 30 October 2026

This policy explains how Sibbalds collects and uses personal information when you visit our website or contact us through it, and the choices you have. If you become a client, your engagement letter explains how we handle the information you give us for that work.

Who we are

Sibbalds is the trading name of Sibbalds Limited, chartered accountants, registered in England and Wales (company number 4702804). Our registered office is Sixth Floor, Cavendish Building, 1 Agard Street, Derby DE1 1DZ. Sibbalds Limited is the controller of the personal information described in this policy.

To ask about your information or use any of your rights, email advice@sibbald.co.uk, call 01332 242257 or write to us at the address above.

The information we collect

When you contact us: your name, email address, phone number and your message, through our contact form or by email or phone. If you tick the box on the form, we also add you to our newsletter.
When you sign up for our newsletter: your name and email address, and whether you open our emails and click their links.
When you send us your CV: the details in it and in your covering message.
When you visit our website: our web host records technical details such as your device’s IP address, browser and the pages requested, to keep the website running and secure. With your consent, analytics and marketing cookies record how you use the website; our cookie policy lists them.

How we use it, and our lawful basis

To reply to your enquiry and, if you ask, to arrange a meeting or a quote. Our lawful basis is our legitimate interest in answering people who contact us, or taking the steps you ask for before you become a client.
To send our newsletter, with your consent. Every email has a link to unsubscribe, or you can ask us at any time.
To understand how our website is used and whether our marketing works, with your consent through our cookie banner.
To keep our website and forms secure and free of spam, which is in our legitimate interest.
To consider you for a job when you send us your CV, which is in our legitimate interest and yours.
To meet our legal and professional obligations, where the law requires us to keep or share information.

We don’t sell your information, and we don’t make decisions about you by automated means alone.

Who we share it with

We share information only with the service providers who help us run our website and our communications. They may use it only on our instructions and must keep it secure:

our web host, Rocket.net, and Cloudflare, which protects and speeds up our website for them;
Twilio SendGrid, which delivers the emails our website sends;
Microsoft 365, which hosts our email;
ActiveCampaign, which sends our newsletter;
CookieYes, which records the choice you make in our cookie banner;
Elfsight, which shows our latest LinkedIn posts on our website;
Google (Analytics, Tag Manager and Ads) and Meta (Facebook), only if you allow analytics or marketing cookies.

We may also share information when the law requires it, or with our professional advisers.

Information sent outside the UK

Some of these providers are based in, or use servers in, the United States and other countries outside the UK. When information goes outside the UK, it is protected by safeguards recognised under UK law, such as the UK–US data bridge or the international data transfer agreement and addendum approved by the Information Commissioner’s Office (ICO).

How long we keep it

Enquiries: as long as we need them to deal with your enquiry and any follow-up. If you become a client, your engagement letter explains how long we keep client records.
Newsletter: until you unsubscribe. We then keep only your email address on a do-not-contact list, so we don’t email you again.
CVs: as long as needed to consider you for current or future vacancies, unless you ask us to delete yours sooner.
Cookies: for the times listed in our cookie policy.

Your rights

You have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete your information, or to limit how we use it;
object to our using your information, including for direct marketing, which we will always stop;
ask us to pass information you gave us to another organisation;
withdraw your consent at any time, where we rely on it. This doesn’t affect what we did before.

To use any of these rights, contact us using the details above. It is free, and we will reply within one month.

Keeping your information secure

Our website uses an encrypted connection (HTTPS). Only the people at Sibbalds who need your information can see it, and we choose providers who look after it securely.

Cookies

We use essential cookies to make our website work. We use analytics and marketing cookies only if you allow them. Our cookie policy lists the cookies we use, and you can change your choice at any time with the “Cookie Settings” button on that page.

Other websites

Our website links to other websites, such as our social media pages. Their own privacy policies apply when you visit them. Some of our images and videos are delivered by content delivery services, which receive your device’s IP address in order to send them, as with any website.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, 0303 123 1113.