Our promises and guarantees
When we created our strategic plan in 2008, we wanted to make sure that when you work with us, you get real value from everything we do – after all you are the most important part of our business.
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to arrange a free meeting with one of our advisers.
From tax compliance to business growth advice, we wanted you to feel that your investment in our advice and support was a great decision.
We decided to create a list of 8 promises we would make to every one of our clients, that we would never break:
- Provide you with FREE telephone and email support whenever you need it
- Communicate with you in plain English – jargon is banned in our client communications
- Listen to what you are saying at all times
- Help you find the advice and support you need from our large network of professional connections through our SignPosting service – one call to us is all it takes and we do the rest
- Never surprise you with unexpected bills
- Constantly review the services we can provide so we grow and prosper together
- Do everything we say we are going to do on or ahead of schedule
- Guarantee all of our work – we’ll never treat a piece of work as completed until you’ve confirmed you are happy with what we have done